We have an issue with our users that they are including every email address on the cc line. These emails should not create a ticket.
How can I make it so that if the "To" line is blank, then don't create the ticket. I did try a couple things but it seemed to be disabling ticket creation all togteher. Thanks -- View this message in context: http://requesttracker.8502.n7.nabble.com/Blank-To-line-tp57741.html Sent from the Request Tracker - User mailing list archive at Nabble.com. -- RT Training - Boston, September 9-10 http://bestpractical.com/training
