Anybody have any suggestions for this? Thanks.
On Mon, 23 Jun 2014, Milt Epstein wrote: > Greetings. > > I'm trying to customize the "10 newest uowned tickets" search (the one > that appears on the main page by default, I believe). I get to the > page to edit the predefined "Search - Unowned Tickets" search, and it > shows the logic for the search: > > Owner = 'Nobody' > AND ( > Status = 'new' > OR Status = 'open' ) > > I want to exclude tickets in a certain queue, which by itself is > pretty straightforward, just add: > > AND Queue != 'somequeue' > > But that's not quite what I want to do. First, I should say that we > have groups organized per queue, so that for instance we have a group > 'rt-somequeue' with access to the queue 'somequeue'. What I really > want to do in the logic above, is exclude that queue unless the user > is in that corresponding group, something like: > > AND ( > Queue != 'somequeue' > OR <User in group 'rt-somequeue'> ) > > Is there a way to do this, either using the criteria listed on the > Query Builder page (which seems to be all ticket-related), or by > directly editing the search? > > Thanks. > > Milt Epstein > Applications Developer > Graduate School of Library and Information Science (GSLIS) > University of Illinois at Urbana-Champaign (UIUC) > [email protected] > -- > RT Training - Boston, September 9-10 > http://bestpractical.com/training > Milt Epstein Applications Developer Graduate School of Library and Information Science (GSLIS) University of Illinois at Urbana-Champaign (UIUC) [email protected] -- RT Training - Boston, September 9-10 http://bestpractical.com/training
