AD users don't exist in RT until the login. I use a combination of auto create on login, and a nightly cron job that runs rtldapimport from this extension: http://search.cpan.org/~tsibley/RT-Extension-LDAPImport-0.34/lib/RT/Extension/LDAPImport.pm. That handles creating the users.
As for multi department, I would suggest using separate queues and not seperate rt instances to divide up the work. Each queue can have a custom workflow and custom scrip actions. On Tue, Jul 8, 2014 at 1:20 PM, Karres, Dean <[email protected]> wrote: > RT 4.2.3 > > RedHat Enterprise Linux 6.5 > > > > > > Hi > > > > I have installed RT as a test in hopes of eventually replacing our > home-built ticketing system soon-ish. I have RT installed and have a basic > configuration that allows anyone in our AD to login. For the moment there > is an RT “root” user and my AD account. I have looked in the wiki and the > mailing list archive and see a lot about AD issues but not his… or I don’t > know enough to know what I am looking for yet. > > > > If I login as the rt-root user and go to Admin > Users there is a list of > “Privileged users”. This list only shows the rt-root user. If I then > search for my AD account I can see my account and that under “Access > control” the box for “Let this user be granted rights (Privileged)” is > checked. Shouldn’t this/my account show up in the Admin > Users: > “Privileged users” list? > > > > I have seen some threads that talk about an auto create config option. Is > the situation that plain AD users are not “real” RT user accounts by > default? > > > > Our situation is that of an IT HelpDesk for a large facility. Hundreds of > plain AD users should be able to submit tickets and do unprivileged RT > actions. A much smaller group of folks, the HelpDesk folks, need to be > able to do the real RT work: assign tickets, move them into queues, etc. > > > > > > I have another unrelated newbie setup question as well. I work for a > large facility and again my main focus is replacing an ancient ticket > system in my group. I can easily imagine that over time other > departments/groups in the facility may want their own RT services. Are > there docs that can tell me what to do now to prepare for multi-department > use? Should each unit have their own install & config? Can one instance > service multiple units with undoubtedly unique needs? > > > > > > Thanks > > Dean > > -- > RT Training - Boston, September 9-10 > http://bestpractical.com/training >
-- RT Training - Boston, September 9-10 http://bestpractical.com/training
