We're experiencing something odd with 4.2.x (upgrade from 3.8.17) where SOME users cannot see the text editor box upon, for example, clicking Comment.
This is occuring, for *those affected users*, with Firefox on OSX, Firefox + Chrome + IE on Windows. For other users, using what I understand to be the same browsers, it works fine. The affected users did not have any issue commenting with RT 3.8.17 and are in a group that has the CommentOnTicket right for the queue in question. In fact, that group has all "General" rights for the queue. I would greatly welcome any thoughts before I leave for vacation in 11 hours if anyone has them :) -- Jeff Blaine kickflop.net PGP/GnuPG Key ID: 0x0C8EDD02 -- RT Training - Boston, September 9-10 http://bestpractical.com/training
