Hi!
Tried to search for info and found nothing useful.
As its relatively easy to create RSS feed on tickets, is there anyway on RT
using its own tools to create feed of transactions?
Something like -> date/time user x made an action on ticket id with subject
xyz. That would be really helpful to track what is happening
Another question is about linking to external systems. As id like to create
link (custom field with some value seems only option) to external system (SCCM
reports in this case) from assets. Can I use asset name as part of link value?
One solution would be scrip to replicate value of Name to custom field every
time it changes, but more elegant would be using value of Name directly.
Mikko Talvenmaa
IT System Specialist
--
RT Training - Boston, September 9-10
http://bestpractical.com/training
