Ok let’s try a different approach create a custom field that the user needs to check to have tickets assigned. If I do this I need to display to the administrator who has the boxed checked and who does not. I cannot find any search screen that allow searching the users and displaying a custom user fields in a list.
Can this be done via a callback and displayed like the quick search areas are? If so I would need a lot of help with building that functionally. I have not succeeded at build a callback that works yet. Thanks Bryon Baker Network Operations Manager Copesan - Specialists in Pest Solutions 800-267-3726 • 262-783-6261 ext. 2296 [email protected]<mailto:[email protected]> www.copesan.com<http://www.copesan.com/> "Servicing North America with Local Care" From: rt-users [mailto:[email protected]] On Behalf Of Ram Sent: Tuesday, July 15, 2014 11:07 AM To: rt-users Subject: Re: [rt-users] Query From: Bryon Baker It looks like I should be able to do this using the Session table. If this is true is there a definition for the blob somewhere? If you store your sessions in the RT DB as I do you can get a list of sessions: > mysql> select id, LastUpdated from sessions; In any case you can always parse RT Session blobs using the rt session viewer: http://bestpractical.com/docs/rt/4.2/rt-session-viewer.html cheers, ram
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