Entry of due date is possible at ticket creation by clicking the Details "tab" at the top right of the form. On 16/07/2014 6:50 am, "Joe Kirby" <[email protected]> wrote:
> I have a need to prompt the user for the desired need by date at ticket > creation. I did not see how to use the RT due date so I created a field > called Need-By-Date and set it up as Mandatory and Select Date. > > I need to set the RT Due Date to this value and I keep getting errors of > various kinds. > > I did look through the wiki and found AddDays, etc. functions but really > did not see anything that would achieve this. > > Can you help? > > Thanks > > Joe > > Joe Kirby , Assistant Vice President, Business Systems > Division of Information Technology (DoIT) > Support Response - http://www.umbc.edu/doit > Administration 627 > Office - 410-455-3020 > Email - [email protected] > > > -- > RT Training - Boston, September 9-10 > http://bestpractical.com/training >
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