Have you enabled debug logging? The output of the log during the attempted ticket creation could be of great assistance.
Is the problem specific to this user? Can you confirm that she's attempting to create the ticket via email and not via the web? If she has web access, do you know whether the problem exists there also? On 17 July 2014 01:51, Wendi M. <[email protected]> wrote: > I am learning all of this as I go, but I got RT up and running some time ago. > We have been going for about a year now and just tweaking small things as we > need. I recently had a user start getting this email > > Sub: Ticket creation failed: ticket #### > > Status '' isn't a valid status for tickets in this queue. > > She had made a ticket in a queue as usual and tried to change the status and > received this error. I'm confused on where to even start looking for what the > problem might be? It did allow her to change the status, but no idea why she > is getting this message? > > We are running RT 4.0.4 with some custom lifecycles. I have double checked > for typos in the lifecycles, but can't find anything. I'd love to upgrade, > but I am pretty lost on that process. > > Thanks in advance! > > > -- > RT Training - Boston, September 9-10 > http://bestpractical.com/training >
-- RT Training - Boston, September 9-10 http://bestpractical.com/training
