Thank you for the response, forgive me I am new at this, very new… $self->TicketObj->AddCustomFieldValue( Field => 'location', Value => '$self->TransactionObj->CreatorObj->City' );
Is the code I have and it is literally putting in just the line. Where do I need to correct my syntax? Adam Thomas SGS Canada Application Support - Big Machines Development SGS Canada Phone: +1-705-652-2000 ext 2505 Cell: +1-705-957-1618 E-mail: [email protected]<mailto:[email protected]> From: Alex Peters [mailto:[email protected]] Sent: July-18-14 9:10 AM To: Thomas, Adam (Lakefield) Cc: [email protected] Subject: Re: [rt-users] How can you use requestor info in custom field You can do this with a scrip which fires on ticket creation, accesses the user's relevant location information, then puts it in the ticket's custom field. The location information of the user creating the ticket can be accessed in scrip code via: $self->TransactionObj->CreatorObj->Organization $self->TransactionObj->CreatorObj->Address1 $self->TransactionObj->CreatorObj->Address2 $self->TransactionObj->CreatorObj->City $self->TransactionObj->CreatorObj->State $self->TransactionObj->CreatorObj->Zip $self->TransactionObj->CreatorObj->Country A ticket's custom field can be modified in scrip code via: $self->TicketObj->AddCustomFieldValue( Field => 'location', Value => '...' ); On 17 July 2014 22:51, AdamThomas <[email protected]<mailto:[email protected]>> wrote: When a ticket is emailed in I want the requestors location to be auto populated into my custom field "location". My user profile automatically detects their location in their user profile -- View this message in context: http://requesttracker.8502.n7.nabble.com/How-can-you-use-requestor-info-in-custom-field-tp57959.html Sent from the Request Tracker - User mailing list archive at Nabble.com. -- RT Training - Boston, September 9-10 http://bestpractical.com/training Information in this email and any attachments is confidential and intended solely for the use of the individual(s) to whom it is addressed or otherwise directed. Please note that any views or opinions presented in this email are solely those of the author and do not necessarily represent those of the Company. Finally, the recipient should check this email and any attachments for the presence of viruses. The Company accepts no liability for any damage caused by any virus transmitted by this email. All SGS services are rendered in accordance with the applicable SGS conditions of service available on request and accessible at http://www.sgs.com/en/Terms-and-Conditions.aspx
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