So I had created a saved search but failed to use the Requestor.id or
CC.id and that was what was causing the problem.
I used .Name instead. Works great now.
Thanks for the help.
Mark
On 7/23/2014 9:37 PM, Alex Peters wrote:
Technically, a user's tickets are only theirs if they own them.
However, components can easily be added and removed from the home
screen so another option is to create a saved search, possibly called
"My Requests," which returns all tickets matching those criteria:
Requestor.id = '__CurrentUser__' OR Cc.id = '__CurrentUser__'
or if you want to replace the existing My Tickets component and have
the results include owned tickets:
Owner = '__CurrentUser__' OR Requestor.id = '__CurrentUser__' OR Cc.id
= '__CurrentUser__'
That saved search can then be placed directly on the home screen
either in addition to or in place of the original My Tickets
component. The default home screen setup ("RT at a glance") can be
modified globally (via the Admin menu when logged in as a superuser)
if you want this change to apply to all users by default, but every
user can set this screen up in their own way too.
On 24 July 2014 11:07, Mark Campbell <[email protected]
<mailto:[email protected]>> wrote:
Is there a way to edit the default My Tickets search that is
provided on the home screen to include tickets the user that is
logged in is CCed or a requestor on?
Thanks
Mark
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