I was able to resolve this issue. Looks like during the upgrades a file with the commands for dashboards and digest emails appeared - /etc/cron.d/request-tracker4 . Since I had the same commands in the sudo crontab we got the duplicates.
David ------------------------------------------------ David T. Grayston Systems & Database Administrator, Application Development University of Washington School of Public Health Office of the Dean From: rt-users [mailto:[email protected]] On Behalf Of David T. Grayston Sent: Friday, August 01, 2014 12:20 PM To: RT Users ([email protected]) Subject: [rt-users] Dashboard subscriptions duplicated Hi all, I've recently updated from 4.0.7 -> 4.0.19 (Ubuntu 14.0.4) and all of our folks are getting duplicate emails of the dashboards they have subscribed to. The mail.log shows the double emails going out at the same time. Perhaps a side question is I can't find where I could manage subscriptions for each user or for a dashboard? For some tbshooting I ran "sudo /usr/sbin/rt-email-dashboards --dryrun -all" and it only lists one subscription in each case. Also the Crontab looks like, 0 0 * * * /usr/sbin/rt-email-digest -m daily 0 0 * * 0 /usr/sbin/rt-email-digest -m weekly 10 * * * * /usr/sbin/rt-email-dashboards 0 0 * * 0 /usr/sbin/rt-clean-sessions Any help appreciated, David ------------------------------------------------------------------ David T. Grayston Systems & Database Administrator, Application Development University of Washington School of Public Health Office of the Dean
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