On 4-8-2014 15:50, [email protected] wrote: > Hello, > > I'm on RT 4.2.x and am trying to hide things like "Outgoing email > recorded" and simple ticket ownership changes from showing up on the > "Display" section of the ticket. I've > seen http://requesttracker.wikia.com/wiki/HideTransactions but can't > seem to make it work for me. I've tried making > "$rt/local/html/Callbacks/my_callbacks/Ticket/Display.html/Default" > and > "$rt/local/html/Callbacks/my_callbacks/Ticket/Elements/ShowHistory/Default" > with the code from the aforementioned page and neither work at all. > > I'm sure I've done something boneheaded but I'm not well versed enough > to realize it yet. Any help would be appreciated. Some one made a very good filter, search for RT-Extension-HistoryFilter by cloos. It will do all you want and more.
Regards, Joop
-- RT Training - Boston, September 9-10 http://bestpractical.com/training
