Dear all, I am very new to RT and just setup RT 4.2.6 on a Centos 6 VM machine which has an old copy of Qmail running. Installation went fine and now I can create Tickets and Reply to Tickets via the Web interface at: http://my.company.com/rt/.
However, I am having problems while trying to create Tickets via Email. While sending email via Mailgate using the command below: (echo from: [email protected] Subject: test; echo; echo test) | /opt/rt/bin/rt-mailgate --queue General --action correspond --url http://my.company.com/rt --debug I see the following errors on the screen: /opt/rt/bin/rt-mailgate: temp file is '/tmp/yBDiQmLWn3/D5Z8PB7NBF' /opt/rt/bin/rt-mailgate: connecting to http://my.company.com/rt/REST/1.0/NoAuth/mail-gateway not ok - Could not load a valid user In the rt.log, I see the following: [Wed Aug 6 07:27:53 2014] [debug]: Encode::Guess guessed encoding: ascii (/opt/rt/sbin/../lib/RT/I18N.pm:595) [Wed Aug 6 07:27:53 2014] [debug]: Encode::Guess guessed encoding: ascii (/opt/rt/sbin/../lib/RT/I18N.pm:595) [Wed Aug 6 07:27:53 2014] [error]: Unable to parse an email address from [email protected] Subject: test : [email protected] Subject: test is not a valid email address (/opt/rt/sbin/../lib/RT/EmailParser.pm:540) [Wed Aug 6 07:27:53 2014] [debug]: Converting 'ascii' to 'utf-8' for text/plain - Subjectless message (/opt/rt/sbin/../lib/RT/I18N.pm:295) [Wed Aug 6 07:27:53 2014] [warning]: Use of uninitialized value $NewSubject in scalar chomp at /opt/rt/sbin/../lib/RT/Interface/Email.pm line 1350. (/opt/rt/sbin/../lib/RT/Interface/Email.pm:1350) [Wed Aug 6 07:27:53 2014] [error]: Couldn't parse or find sender's address (/opt/rt/sbin/../lib/RT/Interface/Email/Auth/MailFrom.pm:74) [Wed Aug 6 07:27:53 2014] [error]: Could not record email: Could not load a valid user (/opt/rt/share/html/REST/1.0/NoAuth/mail-gateway:75) I did some searches for this error which says there is some mis-configuration in the Apache settings or not providing rights for Everybody in the General Queue to create and reply to Tickets. I have tried the help and solutions listed but still facing the same problem. I have also granted both Create and Reply rights to Everybody and Unprivileged for the General Queue. Regarding the Apache Web config, I have the following: AddDefaultCharset UTF-8 Alias /rt/NoAuth/images /opt/rt/share/html/NoAuth/images/ ScriptAlias /rt /opt/rt/sbin/rt-server.fcgi/ DocumentRoot "/opt/rt/share/html" <location /rt> Order allow,deny Allow from all Options +ExecCGI AddHandler fcgid-script fcgi </Location> Regarding my RT_SiteConfig.pm configuration, it is listed as below: Set( $rtname, 'my.company.com'); Set($WebPath, "/rt"); 1; Set(@ReferrerWhitelist, qw(www.example.com:443 1.2.3.4:80 my.company.com:80 )); Set($Organization, "my.company.com"); Set($WebBaseURL, "http://my.company.com";); Set($WebDomain, 'my.company.com'); Set($CorrespondAddress, '[email protected]'); Set($CommentAddress, '[email protected]'); Set($OwnerEmail, "[email protected]"); Set($LogToSyslog , 'info'); Set($LogToFile , 'debug'); #debug is very noisy Set($LogDir, '/opt/rt/var/log'); Set($LogToFileNamed , "rt.log"); #log to rt.log Set($WebRemoteUserAuth , 0); Set($WebFallbackToRTLogin , 1); Set($SenderMustExistInExternalDatabase , 0); Set($AutoCreateNonExternalUsers , 1); What could be the problem here? Any help will be very much appreciated. Thanks, Best Regards, Tek Limbu
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