I have created a queue called "ReviewApproval" with the "approval" Lifecycle. I use it in tandem with the built-in "___Approvals" queue.
Both queues share nearly identical response templates (The in-built "___Approvals" queue needs no scrips. "ReviewApproval" has custom scrips to mirror the "___Approvals" behaviour). When a ticket is created, two depends-on tickets are also created; One in the "ReviewApproval" queue and another in the "___Approvals" queue. When the "ReviewApproval" ticket is resolved, the template response is applied to the depends-on ticket in the "ReviewApproval" queue NOT the original ticket. When the "___Approvals" ticket is resolved the template response IS added to the original ticket. How can I mimic the "___Approvals" response behaviour? -- View this message in context: http://requesttracker.8502.n7.nabble.com/An-Approval-Queue-Problem-tp58221.html Sent from the Request Tracker - User mailing list archive at Nabble.com. -- RT Training - Boston, September 9-10 http://bestpractical.com/training
