To stop false tickets from being generated, you need to minimise the spam reaching RT in the first place. This is the job of the MTA (Zimbra in your case), and is therefore beyond the scope of this mailing list.
A quick Google search for Zimbra and spam turned up this result: http://wiki.zimbra.com/wiki/Improving_Anti-spam_system I don't know whether or not this is useful in your case. On 6 August 2014 21:49, Ajay Kumar <joinaj...@gmail.com> wrote: > Dear All, > We are using RT 4.2.1 with zimbra mail server and getting many spam mails > in queues. Is there any way to stop spam mails so that false ticket may not > be generated. Looking forward for your guidance please. > Thanks in advance for help. > Regards, > Ajay > > -- > RT Training - Boston, September 9-10 > http://bestpractical.com/training >
-- RT Training - Boston, September 9-10 http://bestpractical.com/training
