Hi, I am required to allow users the ability to approve tickets via email. Which I have implemented and working. The only problem is how can they approve something when they don't know what the approval is about because they cant see the content of the Original Ticket.
Is there a way of doing this? -- View this message in context: http://requesttracker.8502.n7.nabble.com/Insert-Content-From-Main-Ticket-Into-the-Content-of-the-approval-Tickets-tp58329.html Sent from the Request Tracker - User mailing list archive at Nabble.com. -- RT Training - Boston, September 9-10 http://bestpractical.com/training
