On 08/18/2014 11:12 AM, m...@fv-berlin.de wrote: > we're running RT 4.2.5 and have noticed a minor annoyance. > > When you send an S/MIME-signed (not encrypted!) mail to RT to create a > ticket, the email body will be added as quoted text because "it's not > plain text". You can click on the quoted text to read it perfectly fine, > but this is still somewhat of an annoyance. Is this behaviour something > I can configure, maybe in a list of acceptable content-types or something?
Can you try enabling RT's S/MIME support, and see how that improves things? See: http://docs.bestpractical.com/RT_Config.html#Cryptography http://docs.bestpractical.com/RT/Crypt.html#CONFIGURATION http://docs.bestpractical.com/RT/Crypt/SMIME.html#CONFIGURATION The following should be a minimal implementation: Set( %SMIME, Enable => 1, AcceptUntrustedCAs => 1, ); Set(@MailPlugins, 'Auth::MailFrom', 'Auth::Crypt' ); - Alex -- RT Training - Boston, September 9-10 http://bestpractical.com/training