Hi all,
This is the search query I have (built via the Query Builder):
Owner = 'cwheeler' AND ( Status = 'new' OR Status = 'open' ) AND Queue = 'YLN'
AND 'CF.{YLN Topic}' != 'Student Import System'
The search results *include* the tickets tagged with Student Import System. If
I change the 'not equal' to 'equal' it limits the search as you'd expect it to.
Same thing happens with LIKE vs NOT LIKE. This is looking a lot like a bug but
I'm wondering if manipulating custom fields in this way just isn't allowed.
I'm on 4.2.6.
Any ideas?
Thanks,
chanel
--
Chanel Wheeler
Programmer/Analyst
Yavapai Library Network
1120 Commerce Dr.
Prescott, AZ 86305
Phone: (928) 442-5741
[email protected]<mailto:[email protected]>
--
RT Training - Boston, September 9-10
http://bestpractical.com/training
