Hello, I notice that the "friendly display name" seems to be missing from the mail headers in reply-to: from email generated from RT. For example if we send a ticket out from RT the email headers show up like this on the receivers end:
Reply-To: [email protected] From: RT Staff Name <[email protected]> This seems to cause Microsoft Outlook 2013 to not populate the user in the Autocomplete email addresses it stores. Ideally this would populate so the people using Outlook could type the RT Staff name, and it would come up in their Outlook. Would it be possible to modify RT mail headers to something like this? Reply-To: RT Staff Name <[email protected]> From: RT Staff Name <[email protected]> Or also, if we would just disable the Reply-To mail header completely in RT, and just use a From: at all times I believe this would also work. Thanks! Wes -- View this message in context: http://requesttracker.8502.n7.nabble.com/Reply-To-Friendly-Display-Name-Missing-tp58488.html Sent from the Request Tracker - User mailing list archive at Nabble.com. -- RT Training - Boston, September 9-10 http://bestpractical.com/training
