A list member clued me in off-line: IMHO the RT::Queue "Create" docs leave a
lot to be desired. The argument in the title says "Args" but the description
says "hash". Due to the way the Create function actually interpolates the
"Args" you can't pass a hash, as I understand the term. You instead pass the
key value pairs, a la:
$queue->Create(
Name=>"WWW",
Description=>"Web related issues",
CorrespondAddress=>"",
CommentAddress=>"",
InitialPriority=>"0",
FinalPriority=>"0",
DefaultDueIn=>"0"
);
Note, no curly braces.
-----Original Message-----
From: rt-users [mailto:[email protected]] On Behalf Of
Karres, Dean
Sent: Friday, September 12, 2014 1:26 PM
To: [email protected]
Subject: [rt-users] Programmatically create queues
Hi,
I am new to RT. I have a test install of RT 4.2.6 on a RHEL 6.x platform. It
seems to work and I am newbie-lost in the universe of setting permissions --
but that is not currently my issue.
Our current helpdesk system has a bunch of queue-like things. I don't want to
have to click through the GUI to create them all. I figured I would save time
by writing a small script that could create them all quickly. Apparently my
newbie understanding of RT in general applies to trying to code scripts too. I
looked at the existing ...rt4/sbin/... scripts and the html RT module docs and
came up with a one-liner (formatted over multi-lines for readability:
perl -e' use lib qw(/opt/rt4/lib);
use RT -init;
use RT::Queue;
use Data::Dumper;
my $queue = RT::Queue->new( RT->SystemUser );
$queue->Load("Public Printing");
$queue->Create({
Name=>"WWW",
Description=>"Web related issues",
CorrespondAddress=>"",
CommentAddress=>"",
InitialPriority=>"0",
FinalPriority=>"0",
DefaultDueIn=>"0"
});'
However, when I run it I get:
[27849] [Fri Sep 12 17:56:10 2014] [warning]: Odd number of elements in hash
assignment at /opt/rt4/lib/RT/Queue.pm line 160. (/opt/rt4/lib/RT/Queue.pm:160)
[27849] [Fri Sep 12 17:56:10 2014] [warning]: Use of uninitialized value $name
in length at /opt/rt4/lib/RT/Queue.pm line 317. (/opt/rt4/lib/RT/Queue.pm:317)
Looking in the /opt/rt4/lib/RT/Queue.pm file shows the "args" hash (line 160 in
the 4.2.6 source) to have several more key tags available than the docs talk
about. Don't know if that is an issue.
What am I missing? My guess is something trivial.
Dean...K...
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