Hi everybody,
I am trying to create a ticket from the CLI that includes customs fields.
rt create -t ticket set subject="Test ticket created with CLI" set
queue=Sistemas set CF.{Tipo}=Incidencia
The ticket is created buy I get an error message about the custom field:
# Invalid custom field name (tipo)
Actually the custom field content is not set in the ticket.
I have also tried using the CLI edit option but I get the same error (also
letting the editor that pop up and filling the CF):
[alcachi@rt ~]$ rt edit ticket/28302 set CF.{Tipo}='Incidencia'
# tipo: Unknown custom field.
id: ticket/28302
cf.{tipo}: Incidencia
I have checked the name of the CF is right because if I set the CF from the
web interface and the use the show CLI option it works fine:
[alcachi@rt ~]$ rt show ticket/28302 -f CF.{Tipo}
id: ticket/28302
CF.{Tipo}: Incidencia
I am using an old version of RT (3.8.9). Does the CLI support creating
tickets with custom fields?
Thanks in advance
--
RT Training - Boston, September 9-10
http://bestpractical.com/training
