On Tue, Sep 16, 2014 at 11:23 AM, Asif Iqbal <[email protected]> wrote:
> > > On Mon, Sep 15, 2014 at 1:07 PM, Asif Iqbal <[email protected]> wrote: > >> >> >> On Mon, Sep 15, 2014 at 6:54 AM, <[email protected]> wrote: >> >>> Hi! >>> >>> Thats not a big thing, if you read and follow the instructions at >>> >>> *http://requesttracker.wikia.com/wiki/Reminders* >>> <http://requesttracker.wikia.com/wiki/Reminders> >>> >>> This is working for me like a charm! >>> >>> >>> >> >> I do not RT::Condition::BeforeDue available for 4.0.17, which is the >> version I am running. >> >> https://www.bestpractical.com/docs/rt/4.0.17/RT/Condition/BeforeDue.html >> shows not found. >> >> >> > > > Actually RT::Condition::BeforeDue worked perfect. > > I am using it like this > > /opt/rt4/bin/rt-crontool --search RT::Search::FromSQL --search-arg '( > Status != "resolved" AND Status != "rejected" AND Queue = "IPHandover" )' > --condition RT::Condition::BeforeDue --condition-arg 48h --action > RT::Action::NotifyGroup --action-arg '[email protected]' --transaction > last --template 'Due Soon' > > any idea why I am getting email every hour? I was hoping only get alerted when it matches 48h and not next hour since it would be due in 47h then. posted on #rt as well. > I am using a global template 'Due Soon' > > Subject: {$Ticket->id} Ticket Due in 48 hours! > > The ticket {$Ticket->id} is Due in 48 hours. Get busy. > > Does the RT::Action::NotifyGroup take User Defined Group as action > argument? I do not want to use action arg Owner, since it will not alert > about > unowned tickets. > > Thanks > > > > > >>> Greetings, >>> >>> Markus >>> -- >>> RT Training - Boston, September 9-10 >>> http://bestpractical.com/training >>> >> >> >> >> -- >> Asif Iqbal >> PGP Key: 0xE62693C5 KeyServer: pgp.mit.edu >> A: Because it messes up the order in which people normally read text. >> Q: Why is top-posting such a bad thing? >> >> > > > -- > Asif Iqbal > PGP Key: 0xE62693C5 KeyServer: pgp.mit.edu > A: Because it messes up the order in which people normally read text. > Q: Why is top-posting such a bad thing? > > -- Asif Iqbal PGP Key: 0xE62693C5 KeyServer: pgp.mit.edu A: Because it messes up the order in which people normally read text. Q: Why is top-posting such a bad thing?
-- RT Training - Boston, September 9-10 http://bestpractical.com/training
