On Fri, Sep 19, 2014 at 06:33:15AM +1200, kjcsb wrote: > Since upgrading to RT 4.2.6 users can no longer see their reminders in the > My Reminders section of the At a Glance page. The reminder is visible on the > original ticket and has an owner and a due date. Any suggestions on how to > debug this issue further?
Do you use custom statuses in that Queue /Custom Lifecycle? You should go to a ticket page, get the id of a reminder that is on a ticket and look at: That reminder record in the Tickets table. Links records pointing to/from that reminder ticket. -kevin
pgpSLuLrpuRn9.pgp
Description: PGP signature
-- RT Training November 4 & 5 Los Angeles http://bestpractical.com/training
