Hello, i am having a hard time setting permissions correctly. I have a queue for the development guys, created a group for the developers to join.
I want one of those developers to have rights to administer everything relating to that queue. So i added the user to the group, gave permissions to the group and gave the specific user "adminqueue" The problem is that when the user logs in he doesn't have any way to admin the queue. I searched the forum and one guy had the same problem, and it was suggested to make an admin group and gave that group " ShowConfigTab", but if i give that permission then they can see every option in the admin menu, the name of all queues and a bunch of other things they shouldn't have. So far, i added every permission to the user i want both in the group and in the queue. I just want the queue to be administered by one user, and that user to also be able to add /remove people from the group that was created to handle the tickets in that queue. Can someone help? Thanks in advance -- View this message in context: http://requesttracker.8502.n7.nabble.com/Permissions-to-let-a-user-administer-a-queue-tp58608.html Sent from the Request Tracker - User mailing list archive at Nabble.com. -- RT Training November 4 & 5 Los Angeles http://bestpractical.com/training
