Hi all,
CentOS6.5 \ Apache 2.2.15 \ Perl 5.18.2 \ MariaDB 5.5.39
I followed these instructions for my RT build:
http://binarynature.blogspot.pt/2013/05/install-request-tracker-4.html
I'm very new to RT. I've read up what I could find on CPAN, wiki and
Google and I'm not quite sure which way to go here. RT is connecting
to our ldap and a search result is found but the logs in ldap show
"closed (connection lost)" so I suspect RT isn't seeing\getting the
response back from LDAP. I have some examples below showing RT's LDAP
requests with logs as well as the same search run via command line.
The main differences I can see in logs so far is command line test
sends "scope=2 deref=0" vs RT test "scope=2 deref=2" and also that
the RT test doesn't unbind and the connection is lost.
Command line: ldapsearch -x -p 389 -h ldap.simons-rock.edu -b
ou=People,dc=simons-rock,dc=edu "(&(&(uid=*))(uid=wclarke))" mail uid
# extended LDIF
#
# LDAPv3
# base <ou=People,dc=simons-rock,dc=edu> with scope subtree
# filter: (&(&(uid=*))(uid=wclarke))
# requesting: mail uid
#
# wclarke, People, simons-rock.edu
dn: uid=wclarke,ou=People,dc=simons-rock,dc=edu
uid: wclarke
mail: wcla...@simons-rock.edu
# search result
search: 2
result: 0 Success
# numResponses: 2
# numEntries: 1
---------------------------------------------------------------------------------------------------------------
Logs from ldap via command line - loglevel 256
---------------------------------------------------------------------------------------------------------------
Oct 3 09:59:05 ldap2 slapd[1466]: conn=355216 fd=19 ACCEPT from
IP=10.30.2.36:51249 (IP=0.0.0.0:389)
Oct 3 09:59:05 ldap2 slapd[1466]: conn=355216 op=0 BIND dn="" method=128
Oct 3 09:59:05 ldap2 slapd[1466]: conn=355216 op=0 RESULT tag=97
err=0 text=
Oct 3 09:59:05 ldap2 slapd[1466]: conn=355216 op=1 SRCH
base="ou=People,dc=simons-rock,dc=edu" scope=2 deref=0
filter="(&(&(uid=*))(uid=wclarke))"
Oct 3 09:59:05 ldap2 slapd[1466]: conn=355216 op=1 SRCH attr=mail uid
Oct 3 09:59:05 ldap2 slapd[1466]: conn=355216 op=1 SEARCH RESULT
tag=101 err=0 nentries=1 text=
Oct 3 09:59:05 ldap2 slapd[1466]: conn=355216 op=2 UNBIND
Oct 3 09:59:05 ldap2 slapd[1466]: conn=355216 fd=19 closed
---------------------------------------------------------------------------------------------------------------
Logs from ldap when logging into RT - loglevel 256
---------------------------------------------------------------------------------------------------------------
Oct 3 10:00:43 ldap2 slapd[1466]: conn=355234 fd=19 ACCEPT from
IP=10.30.2.36:51262 (IP=0.0.0.0:389)
Oct 3 10:00:43 ldap2 slapd[1466]: conn=355234 op=0 BIND dn="" method=128
Oct 3 10:00:43 ldap2 slapd[1466]: conn=355234 op=0 RESULT tag=97
err=0 text=
Oct 3 10:00:43 ldap2 slapd[1466]: conn=355234 op=1 SRCH
base="ou=People,dc=simons-rock,dc=edu" scope=2 deref=2
filter="(&(&(uid=*))(uid=wclarke))"
Oct 3 10:00:43 ldap2 slapd[1466]: conn=355234 op=1 SRCH attr=uid mail
Oct 3 10:00:43 ldap2 slapd[1466]: conn=355234 op=1 SEARCH RESULT
tag=101 err=0 nentries=1 text=
Oct 3 10:00:43 ldap2 slapd[1466]: conn=355234 fd=19 closed
(connection lost)
---------------------------------------------------------------------------------------------------------------
External Settings from: RT_SiteConfig.pm
---------------------------------------------------------------------------------------------------------------
Set( $ExternalSettings, {
'My_LDAP' => {
'type' => 'ldap',
'server' => 'ldap2.simons-rock.edu',
'base' =>
'ou=People,dc=simons-rock,dc=edu',
'filter' => '(objectClass=*)',
'net_ldap_args' => [ version => 3 ],
'attr_match_list' => [
'Name',
'EmailAddress',
],
'attr_map' => {
'Name' => 'uid',
'EmailAddress' => 'mail',
},
},
} );
# You must install Plugins on your own, this is only an example
# of the correct syntax to use when activating them:
# Plugin( "RT::Extension::SLA" );
# Plugin( "RT::Authen::ExternalAuth" );
Plugin( "RT::Authen::ExternalAuth" );
# Plugin( "RT::Extension::Assets" );
# plugin( "RT::Extension::Assets::Import::CSV" );
1;
--
William Clarke
ITS System Administrator
Bard College at Simon's Rock
84 Alford Road
Great Barrington, MA 01230
(413) 528-7428 (voice)
(413) 528-7405 (fax)
wcla...@simons-rock.edu
