On Tue, Oct 14, 2014 at 12:56:28PM +0000, Cedric Pages wrote: > After investigating, I figure it out that, when I create a ticket by sending > an > email to supp...@ourcompany.com and set other email addresses under Cc, the > ticket is well created and I’m the requestor but the Cc persons of my email > are > not automatically granted Cc of the ticket! > > That was why Cc couldn’t answer the ticket, because they had no permission on > the ticket. > > Is there a way to grant the Cc in emails Cc of the tickets? Or do we have to > open the rights on the tickets to All?
https://bestpractical.com/docs/rt/latest/RT_Config.html#ParseNewMessageForTicketCcs -kevin
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