On Wed, Oct 15, 2014 at 11:56:38AM -0400, Mike Johnson wrote: > I did that query and it returned 26 rows. > All of the returned rows say the PrinicpalType is Group, which I would assume > means the 'OwnTicket' right is not granted to a specific user anywhere in RT.
Nope, every user in RT has a group for ACLs, it's in fact called an ACL Equivalence Group. You should look at the Object* columns and also chase out to the actual Principals for those PrincipalIds (you may need to get a group and then get it's member and then get the user for ACL Equivalence Groups). > With this information I did some more investigating to understand the symptom > better. It looks like these users only show up in the owner dropdown of Queues > that existed prior to our upgrade from 3.2.1 -> 3.8.10. Most of those changes were related to Custom Fields, not Ownership, however it's possible you have some old configurations on a disabled queue from your 3.2 days that has been forgotten. -kevin
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