Am 04.11.2014 um 22:49 schrieb Duncan Napier: > > ----- Original Message ----- >> I have created some RT Subscriptions, but I was wondering if there is an easy >> way to convert the subscription content into a HTML document? >> >> The emailed subscription appears as a very nicely formatted HTML/ajax email >> in my Zimbra mail system, but I would prefer it be posted as a HTML document >> that people could access. Could the email (with MIME-encapsulated attachment >> - I believe) output be piped to a file and turned into a HTML document? I >> am running RT 4.0.8 on CentOS 6.4 (final). > > Just in case anyone is interested, I managed to do this. Here is how it was > done: > > 1) Create a subscription as a saved search, eg "Search 1". > > 2) Create an alias/es or a user account/s each with the only purpose is > receiving email subscriptions (eg rt-mail-sear...@myserver.com). > > 3) Set up the account "rt-mail-sear...@myserver.com" to receive the > subscription email from "Search1". > > 4) Set up a time/day for the RT subscription as frequently as you need using > the Subscription management page and crontab > > 5) Set up a shell script to run through crontab shortly after the > subscription email is delivered as follows: > > # write the contents of the mailbox to a file called "subscribe" (or whatever > you choose). > # You will have to locate the mail directory for your system. > # For example in POSTFIX it may be ~rt-mail-search1/Maildir/new/, in Sendmail > it may be /var/mail/rt-mail-search1 and so on > > /bin/cat Maildir/new/* > subscription > > # Strip out everything between "<!DOCTYPE html>" and "<div>" (inclusive) > # and write it to a .html file (called "search1-listing.html") - the email is > a HTML-formatted text document > > /bin/sed -n '/<!DOCTYPE html>/,/<div>/ p' subscription > search1-listing.html > > # Copy the extracted text to the share/html directory of your server > > /bin/cp search1-listing.html $rt_home/share/html > > # Fix permissions so it is readable > /bin/chown apache:apache $rt_home/share/html/search1-listing.html > > # Delete the email in the mailbox to await the next subscription email > > /bin/rm ~rt-mail-search1/Maildir/new/* > > # Clear the mason cache as is required for the rt shared folder > > /bin/rm -rf $rt_home/var/mason_data/obj/* > > # Your subscription is now readable to all non-admin or external users with > authentication privileges > > http://www.myserver.com/SelfService/search1-listing.html >
What do you exactly mean by "subscription email"? Reading all above I would assume that you don't use RT Dashboards, but thats exactly what you want: * you can display them within the RT Webinterface * you can send them as e-mail Here is the documentation: http://www.bestpractical.com/docs/rt/4.2/dashboards.html While the documentation is for RT 4.2, dashboards are also available in RT 4.0 without the DashboardInMenu function. Chris