On Tue, Nov 04, 2014 at 11:11:53AM -0800, Shahab Sharifzadeh wrote:
> Thanks...
> I want to create a ticket with attachment...(callervoice.gsm)
> But according to my search in web I can not use from Rest because when I
> create ticket, the attach file was not sent with them...
You need to first create the ticket by rest and retrieve the user Id, then add
a correspondance or comment by rest including your gsm file as attachments. See
sample python code used here attached to this email.
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# peephone
#
# (c) 2009 - Julien Danjou <jdan...@easter-eggs.com>
#
import urllib, urllib2
from poster.encode import multipart_encode
from peephoneconfig import PeephoneConfig
class PeephoneRt:
def __init__(self):
config = PeephoneConfig()
authinfo = urllib2.HTTPBasicAuthHandler()
authinfo.add_password(realm='Ee',
uri=config.get('rt', 'url'),
user=config.get('rt', 'login'),
passwd=config.get('rt', 'password'))
opener = urllib2.build_opener(authinfo)
urllib2.install_opener(opener)
def ticket_create(self, content):
values = { 'content' : content }
data = urllib.urlencode(values)
req = urllib2.Request("%s/REST/1.0/ticket/new" % PeephoneConfig().get('rt', 'url'), data)
return urllib2.urlopen(req)
def ticket_get(self, tnumber):
config = PeephoneConfig()
f = urllib2.urlopen('%s/REST/1.0/ticket/%s/show' % (config.get('rt', 'url'), tnumber))
line = f.readline()
contents = {}
while line:
line = line.strip()
i = line.find(": ")
if i > 0:
contents[line[:i]] = line[i + 2:]
line = f.readline()
return contents
def ticket_edit(self, tnumber, field, value):
config = PeephoneConfig()
return urllib2.urlopen('%s/REST/1.0/ticket/%s/edit?content=%s:+%s' \
% (config.get('rt', 'url'), tnumber, field, value))
def ticket_steal(self, tnumber):
config = PeephoneConfig()
values = { 'content' : "Action: Steal\nTicket: %s" % tnumber }
data = urllib.urlencode(values)
req = urllib2.Request("%s/REST/1.0/ticket/%s/take"
% (PeephoneConfig().get('rt', 'url'), tnumber),
data)
return urllib2.urlopen(req)
def ticket_comment(self, tnumber, comment="", attachment=None):
config = PeephoneConfig()
if attachment:
values = { 'content': "Action: comment\nText: %s\nAttachment: %s" \
% (comment , attachment),
'attachment_1': file(attachment, "rb") }
else:
values = { 'content': "Action: comment\nText: %s" % comment }
datagen, headers = multipart_encode(values)
data = "".join(datagen)
req = urllib2.Request("%s/REST/1.0/ticket/%d/comment" % \
(PeephoneConfig().get('rt', 'url'), int(tnumber)),
data, headers)
return urllib2.urlopen(req)
