Hello list, I am setting up a queue for our premise and estate department and they have requested the ability to print off a ticket so that it can be handed to the tradesman who will be handling the job. The issue is that they only want a certain subset of the ticket metadata to be displayed and only really need the ticket comments and correspondences showing, not the system notifications.
I have been reading around the wiki and the web and I think that a custom callback: http://requesttracker.wikia.com/wiki/CustomizingWithCallbacks might be what I need, but I am left with a few questions after reading that documentation: 1.) I would like this ticket display to be an additional type of display, not a replacement for the existing Display.html. Is this possible with custom callbacks? 2.) I would also like to be able to include a link to this custom display in the tickets action menu. Again is this possible, and if so how would I go about doing it? Many thanks for any pointers! Jon ----------------------------------------------------- Jon Witts Director of Digital Strategy Queen Margaret's School Escrick Park York YO19 6EU Telephone: 01904 727600 Fax: 01904 728150 Website: www.queenmargarets.com This email has been processed by Smoothwall Anti-Spam - www.smoothwall.net
