> From: Christian Loos <[email protected]> > To: Duncan Napier <[email protected]>, [email protected] > Subject: Re: [rt-users] Any way to turn subscription email into a > .html document? > Message-ID: <[email protected]> > Content-Type: text/plain; charset=windows-1252 > > Am 04.11.2014 um 22:49 schrieb Duncan Napier: > > > > ----- Original Message ----- > >> I have created some RT Subscriptions, but I was wondering if there is an > >> easy > >> way to convert the subscription content into a HTML document? > >> : : > > Just in case anyone is interested, I managed to do this. Here is how it was > > done: > >
> What do you exactly mean by "subscription email"? > Reading all above I would assume that you don't use RT Dashboards, but > thats exactly what you want: > * you can display them within the RT Webinterface > * you can send them as e-mail > > Here is the documentation: > http://www.bestpractical.com/docs/rt/4.2/dashboards.html > While the documentation is for RT 4.2, dashboards are also available in > RT 4.0 without the DashboardInMenu function. > > Chris > > Hi - my terminology was vague/incorrect. What I should have said that I wanted to post various Dashboard subscriptions to a website that was widely accessible. We use a setup where all our non-RTadmin users are non-privileged. These users create new tickets via the RT SelfServe interface. Once the ticket is created, they can correspond either rt-mailgate and/or the SelfServe interface. I wanted non-technical group managers and some other (RT non-privileged) staff to be able to access dashboards showing open/resolved tickets for their groups/queues. I played around with all manner of Group Rights and User Rights and was unable to grant non-privileged, SelfServe users the rights to access custom dashboards. So I ended up creating a script to take the Dashboard subscription and post it as a webpage for these users to access if they needed to.
