Thank you very much, I will try one of those. Tamas
> On Wed, Nov 19, 2014 at 11:11:53AM +0100, "Tamás, Szép" wrote: >> Hello all, >> >> Is there a way (script/SQL) to close all incidents owned by one specific >> user? (mass closing) >> > > > you can use the WEB UI, search for all tickets wiht this owner, then in > the search results, click on "Bulk update" and change status for all > ticket at once. > > on command line, you can use the following: > > > you can also use the RT cli (http://requesttracker.wikia.com/wiki/CLI), > or rt-crontool: > > something like: > > ./bin/rt-crontool --search RT::Search::FromSQL --search-arg "Owner = 'THE > OWNER'" --action RT::Action::SetStatus --action-arg "resolved" > > > or even write a small perl script using RT API > > >
