Hi, I am a bit surprised, that our RT instance sends emails to disabled users. I thought disabling user is sufficient procedure tu suppress user access and all communication towards that user by RT.
I did some RT database cleanup procedures (adding/deleting watchers on old tickets, so I can purge some invalid user accounts by shredder) and to my INBOX arrived a bunch of "Undelivered Mail Returned to Sender" bounces (routed to me through rtadmin alias). These was transactions notifications for owner of old ticket, but the owner left our company and his email address is no longer valid. His account is disabled. Is this bug? Have I some misconfiguration somewhere or should I besides disabling user also delete his email address from his account? Best Regards -- Zito
