Our company does not want to upgrade, so I need to figure it out in this version. Any thoughts?
John John White Application Support Lead +1.301.214.7600 main +1.301.214.6362 direct +1.301.214.7601 fax +1.703.615.4986 cellular -----Original Message----- From: Alex Vandiver [mailto:[email protected]] Sent: Tuesday, December 09, 2014 11:34 AM To: John White; [email protected] Subject: Re: [rt-users] Capturing 'Started' Value On 12/09/2014 08:34 AM, john.white wrote: > This is for RT ver. 3.8.2. I'm trying to capture the "Started" field > value in the Dates block and place it in a Custom Field (called > Started > Date) so that I can output that data in the spread sheet reports to > perform metrics (don't see how to output that data to the spreadsheets > any other way). This trivial in RT 4.0 and later -- the column list that is displayed is the set of columns that are exported in the spreadsheet. Additionally, upgrading to a supported release means you won't be running an RT with publicly disclosed remote exploits. - Alex ________________________________ This email, including any attachments and files transmitted with it, are for the sole use of the intended recipient(s) to whom this email is addressed, and may contain confidential and/or privileged information. Any unauthorized review, use, disclosure or distribution is prohibited. If you are not the intended recipient, please be advised that you have received this email in error, and please contact the sender by reply email and destroy all copies (including all electronic and hard copies) of the original message. Thank you.
