By default, RT's templates to non-RT-users doesn't have URLs to the tickets. Did you change the templates? Would removing the URLs from the customer-facing templates be enough?
On Wed, 29 Oct 2014 7:51 pm Rinke Colen <rco...@experty.com> wrote: > L.S. > > I have set up user accounts for IT staff, but not for any other > people. There is no LDAP or other directory integration. We have only > internal customers. > > Customers create tickets by sending an email. The automated response > contains a link to the ticket. When the requestor follows that link, > they are required to log in. Since they don't have a user account they > can't. > > How can I enable requestors to view their tickets without logging in? > -- > RT Training November 4 & 5 Los Angeles > http://bestpractical.com/training >
