Hi,
OK, hopefully someone with experience of Asses will reply. Thanks for the help anyway, this was really useful ;-) -- Thomas Fra: Alex Peters [mailto:a...@peters.net] Sendt: 17. desember 2014 12:59 Til: Thomas Westlund Kopi: rt-users@lists.bestpractical.com Emne: Re: [rt-users] Help with Templates I personally don't have experience with assets, but hopefully someone else on the list can assist you with modifying that code to list assets (or give you code to list them separately). On 17 December 2014 at 22:56, Thomas Westlund <tho...@westlund.no <mailto:tho...@westlund.no> > wrote: Thanx, that did the trick. This is really helpful ;-) This code only prints related tickets, what if the related object is an Asset? Is it possible to print the id of that as well? -- Thomas Fra: Alex Peters [mailto:a...@peters.net <mailto:a...@peters.net> ] Sendt: 17. desember 2014 12:42 Til: Thomas Westlund Kopi: rt-users@lists.bestpractical.com <mailto:rt-users@lists.bestpractical.com> Emne: Re: [rt-users] Help with Templates Sorry, there's a missing closing bracket on the return line. It should be this: return join(q{, }, map { "#$_" } sort @refers_to_ids); On 17 December 2014 at 22:38, Thomas Westlund <tho...@westlund.no <mailto:tho...@westlund.no> > wrote: Hi, There seems to be an error in the code: This is my complete template ======= CUT HERE ====== Subject: Ordrestatus: { $Ticket->SubjectTag } Hei, Her kommer ditt tilbud. Vennligst behold: { $Ticket->SubjectTag } emnefeltet ved fremtidig korrespodanse i denne saken. Mvh, Kvantel AS {$Ticket->QueueObj->CorrespondAddress()} --------------------------------------------------------------------------- Related ticket IDs: { my @refers_to_ids; my $refers_to = $Ticket->RefersTo; while (my $link = $refers_to->Next) { next unless $link->BaseURI->IsLocal; push @refers_to_ids, $link->BaseObj->id; } return join(q{, }, map { "#$_" } sort @refers_to_ids; } ======= CUT HERE ====== When I try to save this template, I get the following error: * Template Tilbud: Content updated * Couldn't compile template codeblock ' my @refers_to_ids; my $refers_to = $Ticket->RefersTo; while (my $link = $refers_to->Next) { next unless $link->BaseURI->IsLocal; } return join(q{, }, map { "#$_" } sort @refers_to_ids; ': syntax error at template line 28 -- Regards Thomas Fra: Alex Peters [mailto:a...@peters.net <mailto:a...@peters.net> ] Sendt: 17. desember 2014 11:57 Til: Thomas Westlund Kopi: rt-users@lists.bestpractical.com <mailto:rt-users@lists.bestpractical.com> Emne: Re: [rt-users] Help with Templates Simply copy everything between (and including) the outermost curly braces in the location where you'd like a comma-separated list of ticket numbers to appear. Basically any curly brace construct will be replaced with something else when the template is evaluated. On 17 December 2014 at 18:36, Thomas Westlund <tho...@westlund.no <mailto:tho...@westlund.no> > wrote: Hi, Thanks for your reply I'm fairly new RT an my perl skills at not to good either. How would I go about outputting this in a template? -- Thomas On 17. des. 2014, at 00.28, Alex Peters <a...@peters.net <mailto:a...@peters.net> > wrote: You're getting an RT::Links instance, which is an iterator. I've used something like this with success: Related ticket IDs: { my @refers_to_ids; my $refers_to = $Ticket->RefersTo; while (my $link = $refers_to->Next) { next unless $link->BaseURI->IsLocal; # skip over non-ticket links push @refers_to_ids, $link->BaseObj->id; } return join(q{, }, map { "#$_" } sort @refers_to_ids; } On 17 December 2014 at 07:51, Thomas Westlund <tho...@westlund.no <mailto:tho...@westlund.no> > wrote: Hi, I want to display the ID of related Tickets in my template I tried using this {$Ticket->RefersTo} But that just returns RT::Links=HASH(0x7f6dc46f7d20) How can I expand this to the ID of the related object? Regards -- Thomas