As the subject line says, I'd love to see any recordings of how people utilize the "Articles" functionality in RT. This was previously RTFM.
I am currently running 3.8.10, and am not able to do an upgrade right now. I installed RTFM and fiddled around with it, but I can't really see a fluid use of it, and I'm thinking I'm just simply missing the point... or thinking it should be doing something that it doesn't. Anyway, if anyone knows of a webinar, or demo of that portion of RT, could you point me in the right direction? I have a very hard time web searching for RT related content with the term "articles", and well RTFM just brings up what I want to tell people when they submit tickets to RT :P Youtube has a handful of videos that are useful, but none that I've watched so far (I've watched 1/2 of the 24 video playlist that pops up when searching) Thanks! Mike. -- Mike Johnson Datatel Programmer/Analyst Northern Ontario School of Medicine 955 Oliver Road Thunder Bay, ON P7B 5E1 Phone: (807) 766-7331 Email: mike.john...@nosm.ca
