I figured my issue out, set the logging to debug mode and just, worked the errors.
Template Syntax Issue Queue => vs. Queue: ../sigh Thanks for the help either way, appreciated! On Sun, Jan 11, 2015 at 12:32 PM, Trev <tre...@onepost.net> wrote: > Syslog Errors -- The $template_id seems warning level to me, but may be an > issue. I went into the database and confirmed the data correct for template > ids etc.. etc.. > > Attached configuration snapshots.. > > Any further thoughts appreciated, thanks! > > Jan 11 12:23:16 jamie RT: [9697] Committing scrip #13 on txn #1759 of > ticket #125 (/opt/rt4/sbin/../lib/RT/Scrips.pm:306) > Jan 11 12:23:16 jamie RT: [9697] Line: === > (/opt/rt4/sbin/../lib/RT/Action/CreateTickets.pm:541) > Jan 11 12:23:16 jamie RT: [9697] ===Create Ticket: ticket1 > (/opt/rt4/sbin/../lib/RT/Action/CreateTickets.pm:544) > Jan 11 12:23:16 jamie RT: [9697] Use of uninitialized value $template_id > in hash element at /opt/rt4/sbin/../lib/RT/Action/CreateTickets.pm line 594. > Jan 11 12:23:16 jamie RT: [9697] Subject: Auto Generation Test > (/opt/rt4/sbin/../lib/RT/Action/CreateTickets.pm:544) > Jan 11 12:23:16 jamie RT: [9697] Use of uninitialized value $template_id > in hash element at /opt/rt4/sbin/../lib/RT/Action/CreateTickets.pm line 594. > Jan 11 12:23:16 jamie RT: [9697] Queue => RT Testing > (/opt/rt4/sbin/../lib/RT/Action/CreateTickets.pm:544) > Jan 11 12:23:16 jamie RT: [9697] Use of uninitialized value $template_id > in hash element at /opt/rt4/sbin/../lib/RT/Action/CreateTickets.pm line 594. > Jan 11 12:23:16 jamie RT: [9697] Content: Someone has created a ticket. > you should review and approve it, > (/opt/rt4/sbin/../lib/RT/Action/CreateTickets.pm:544) > Jan 11 12:23:16 jamie RT: [9697] Use of uninitialized value $template_id > in hash element at /opt/rt4/sbin/../lib/RT/Action/CreateTickets.pm line 594. > Jan 11 12:23:16 jamie RT: [9697] so they can finish their work > (/opt/rt4/sbin/../lib/RT/Action/CreateTickets.pm:544) > Jan 11 12:23:16 jamie RT: [9697] Use of uninitialized value $template_id > in hash element at /opt/rt4/sbin/../lib/RT/Action/CreateTickets.pm line 594. > Jan 11 12:23:16 jamie RT: [9697] ENDOFCONTENT > (/opt/rt4/sbin/../lib/RT/Action/CreateTickets.pm:544) > Jan 11 12:23:16 jamie RT: [9697] Use of uninitialized value $template_id > in hash element at /opt/rt4/sbin/../lib/RT/Action/CreateTickets.pm line 594. > > > > > > > > On Sat, Jan 10, 2015 at 7:51 PM, Alex Peters <a...@peters.net> wrote: > >> A "user-defined" action will do nothing if the corresponding "custom >> action code" boxes are empty. (That should probably actually trigger an >> error.) >> >> Setting your scrip's action to "Create Tickets" should have your scrip >> working as expected. >> >> You can also use queue names in create-ticket templates if you'd prefer >> the template to be a little more self-explanatory. >> >> On 11 January 2015 at 08:00, Trev <tre...@onepost.net> wrote: >> >>> Hi all, >>> >>> 4.2.4 on Debian >>> >>> Created a scrip that calls a custom template to create a ticket in a >>> queue when another ticket is created. Seems easy enough, but I am having a >>> little bit of difficulty implementing it. >>> >>> So this is applied to a queue that I am opening tickets selecting... >>> no 'auto tickets' are creating. >>> >>> What am I doing wrong or missing? >>> >>> Thanks! >>> >>> The Scrip: >>> >>> - Description: New User - Auto Create Tickets >>> - Condition: On Create >>> - Action: User Defined (I've toggled this back and forth from >>> Open Tickets to User Defined) >>> - Template: New User - Tickets >>> - The 3 boxes below are EMPTY (custom conditions, prep and action...) >>> >>> >>> The Template: >>> >>> - Name: New User - Tickets >>> - Description: >>> - Type: Perl (default) >>> >>> >>> ===Create-Ticket: IT Security Modifications >>> Queue => 14 >>> Subject: Access for {$Tickets{'TOP'}->Subject()} >>> Owner: {$Tickets{'TOP'}->Owner()} >>> Depended-On-By: {$Tickets{'TOP'}->Id()} >>> Content: Please attach approved changes for further approvals and >>> implementation. >>> ENDOFCONTENT >>> >>> >>> >>> >>> >> >