I have this issue with my RT most often the RT looses connectivity the RT
database and when that happens I have to change the permission of the file
RT_SitecConfig.pm in the /opt/rt4/etc folder.
I want to fix that problem once and for all, please help

thanks for your attention

On Tue, Jan 13, 2015 at 11:22 PM, Alex Peters <a...@peters.net> wrote:

> If I understand you correctly, you need to make your user "privileged."
> Unprivileged users are forced to use the Self Service area.
> I don't know what you mean by 'edit "username" to "user"'.  Are you trying
> to change the visible wording on the login page?
> On Wed, 14 Jan 2015 12:56 am Shahab Sharifzadeh <sshgu...@ymail.com>
> wrote:
>> Hi
>> When I change the login page ( for example I want to edit "username" to
>> "user" ) I have a problem, when I want to login to RT with every device I
>> have redirected to selfservice automatically. Please help me that why this
>> happened?
>> Thanks for your attention.

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