It sounds like something is repeatedly modifying the permission of your RT_SiteConfig.pm file such that RT can't read it. I don't think RT would be doing that. How often is this happening for you? Are you performing any particular steps before this occurs?
On Wed, 14 Jan 2015 8:48 pm Lorraine Johnson <rrainey...@gmail.com> wrote: > Hello, > > I have this issue with my RT most often the RT looses connectivity the RT > database and when that happens I have to change the permission of the file > RT_SitecConfig.pm in the /opt/rt4/etc folder. > I want to fix that problem once and for all, please help > > thanks for your attention > > On Tue, Jan 13, 2015 at 11:22 PM, Alex Peters <a...@peters.net> wrote: > >> If I understand you correctly, you need to make your user "privileged." >> Unprivileged users are forced to use the Self Service area. >> >> I don't know what you mean by 'edit "username" to "user"'. Are you >> trying to change the visible wording on the login page? >> >> On Wed, 14 Jan 2015 12:56 am Shahab Sharifzadeh <sshgu...@ymail.com> >> wrote: >> >>> >>> Hi >>> When I change the login page ( for example I want to edit "username" to >>> "user" ) I have a problem, when I want to login to RT with every device I >>> have redirected to selfservice automatically. Please help me that why this >>> happened? >>> Thanks for your attention. >>> >>> >