To change the HTML of the Login page: 1. Copy share/html/Elements/Login.html to local/share/html/Elements/Login.html. 2. Modify local/share/html/Elements/Login.html as desired. 3. Clean the Mason cache <http://requesttracker.wikia.com/wiki/CleanMasonCache> and restart RT to see your changes.
To make an RT user "privileged," log into RT as a superuser (such as "root") and tick the "Let this user be granted rights (Privileged)" option for the user to be privileged (Admin > Users > Select > user). Note that RT user rights/privileges and UNIX permissions are different things. As such, you should not be giving your RT_SiteConfig.pm file executable permissions. On 18 January 2015 at 21:37, Shahab Sharifzadeh <sshgu...@ymail.com> wrote: > >If I understand you correctly, you need to make your user "privileged." > >Unprivileged users are forced to use the Self Service area. > > >I don't know what you mean by 'edit "username" to "user"'. Are you trying > >to change the visible wording on the login page? > > Yes i want to change visible wording on the login page. > > i have changed permission RT_SitecConfig.pm (775 & 777) but it doesn't > work. > > what i have to do? > >