To change the HTML of the Login page:

   1. Copy share/html/Elements/Login.html to
   2. Modify local/share/html/Elements/Login.html as desired.
   3. Clean the Mason cache
   <> and restart RT to
   see your changes.

To make an RT user "privileged," log into RT as a superuser (such as
"root") and tick the "Let this user be granted rights (Privileged)" option
for the user to be privileged (Admin > Users > Select > user).

Note that RT user rights/privileges and UNIX permissions are different
things.  As such, you should not be giving your file
executable permissions.

On 18 January 2015 at 21:37, Shahab Sharifzadeh <> wrote:

> >If I understand you correctly, you need to make your user "privileged."
> >Unprivileged users are forced to use the Self Service area.
> >I don't know what you mean by 'edit "username" to "user"'. Are you trying
> >to change the visible wording on the login page?
> Yes i want to change visible wording on the login page.
> i have changed permission (775 & 777) but it doesn't
> work.
> what i have to do?

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