Just edit the relevant global scrip to do something like this: (Replace
"QueueName01 and QueueName02)
Description: On Correspond; Open Tickets
Condition: User Defined
Action: Open Tickets
Template: Global Template: Blank
Stage: TransactionCreate
# CUSTOM CONDITION:
if ($self->TicketObj->QueueObj->Name !~ /^(QueueName01|QueueName02)$/ ) {
if ($self->TransactionObj->Type eq 'Correspond') {
return 1;
}
}
--
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