Alex, thank you very much!! This is great news. So the solution, presently, is to patch the /opt/rt4/share/html/Articles/Elements/MaybeNeedsSetup file by copying it to the "local" tree, right? Do I understand it correctly that this is a bug in RT that will be fixed in future releases?
Cris On 26/01/2015 17:31, Alex Vandiver wrote: > On Mon, 26 Jan 2015 11:46:09 +0000 Guadagnino Cristiano > <guadagnino.cristi...@creval.it> wrote: >> I have found this code, that tests if the warning needs to be shown: >> >> my $Classes = RT::Classes->new( $session{'CurrentUser'} ); >> $Classes->LimitToEnabled(); >> $Classes->RowsPerPage(1); >> return if $Classes->First; >> >> If I understand correctly, if there is at least one class for which >> the CurrentUser is enabled, the warning is *not* shown. However, I >> see the warning even though I am enabled to see two classes, and I >> can correctly see/edit/create articles in those classes. >> >> I do not have this problem is my test environment, where I did do the >> upgrade but I did NOT reconfigure groups and queues like I did in >> production. So I beleieve the problem is related to some missing >> permission, but I cannot find any. > Ah -- I believe I know. While tickets do their ACL at the database > level by default in 4.2, the same is not true of Articles and Classes. > As such, your user likey does not have permission to see the _first_ > enabled class that is returned, which results in the warning message > being shown. > > Pushing Class ACLs down into SQL would be one fix (though quite > complex). The simpler fix is likely to remove the ->RowsPerPage, as > doing a query for all enabled Classes is not, by any means, a large > query for most instances. > - Alex