On Thu, Jan 29, 2015 at 03:04:55PM -0500, Alex Vandiver wrote: > On Wed, 28 Jan 2015 14:27:22 +0100 Jasper Olbrich > <jasper.olbr...@students.uni-marburg.de> wrote: > > Is it possible to suppress the status change from open to resolved > > with a scrip or to include the scrip-induced status change in the > > result box? > > Unfortunately, neither of these is possible in stock RT. Scrips can > only run _after_ a chance has happened, and thus have no chance of > preventing it. They also cannot currently push their results to the > user.
If you merely need "has a value" rather than "has a specific value" you may want https://metacpan.org/release/RT-Extension-MandatoryOnTransition Regardless, you may be able to use its code to write your preferred solution that cancels the Resolve. -kevin
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