Is there a way to only change queue but not see it in summary? Example: User have rights only to this queues that was assigned to, lets say A, B, C. Sometimes ticket arrives that should be in queue D or E, but is registered in A or B or C. To not confuse user ideal solution will be that user in QuickSearch and "10 tickets without owner" still can see only queue A,B or C, but in tickets details in thise queues can choose from dropdown menu also queue D or E as well as A,B or C. Is this achivable? RT is 4.0.10.
