Is there a way to only change queue but not see it in summary? Example:
User have rights only to this queues that was assigned to, lets say A,
B, C. Sometimes ticket arrives that should be in queue D or E, but is
registered in A or B or C. To not confuse user ideal solution will be
that user in QuickSearch and "10 tickets without owner" still can see
only queue A,B or C, but in tickets details in thise queues can choose
from dropdown menu also queue D or E as well as A,B or C. Is this
achivable? RT is 4.0.10.


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