> So none of provide a web interface to view the status of there tickets? If yes how do you do it?
We do provide our users access to the self-service web UI. We have the usernames and passwords in LDAP, and RT uses RT::Authen::ExternalAuth for authentication. Of course, the users must remember their credentials - however, this is not a problem because multiple services (not just RT) authenticate against the LDAP server. HTH, Nathan
