Hello, I have a problem, which seems to exist for quite some time in request tracker.
Here an old description: http://www.gossamer-threads.com/lists/rt/users/41122 My Problem seems to be the same. The user that is the owner of the ticket had been deactivated. Afterwards the ticket had to get a new owner. I wanted to do this by changing the owner in the »People« menu of the ticket. This failed. The log showed: [8647] [Thu Feb 5 12:24:19 2015] [warning]: Couldn't delete cached group submember 29891 (/opt/rt4/sbin/../lib/RT/GroupMember.pm:343) The System became very slow and there were more and more apache processes running until all the memory including the swap was used and the system crashed. Is there a way I can fix this? And is there a way to change the owner of this ticket? I cannot steal it and I cannot give the ticket to another user. Although I am root. Thanks. Cheers, Alex
