I'm in the process of locking down end-user permissions in our RT install. We want it set up so that users can only do Reply, and Admins can use Comment and Reply. At present, my "end user" can't see a Comment in a ticket, or an attachment made with a Comment. However, if the user emails the Comment address or uses the Comment in the Action drop-down in the ticket the entry gets made. The proper visibility of the resulting Comment is correct. AFAIK, there are no global permissions for anything (I'm doing it al at the queue level for each queue).
Everyone, Privileged, Unprivileged all have no permissions End User perms for queue: CreateTicket, SeeQueue Requestor perms for queue: ReplyToTicket, SeeCustomField, SeeQueue, ShowTicket, ModifyCustomField, ModifyTicket Did I overlook something? Stephen J. Cena Supervisor/Systems Administrator - MIS/IT Dept Quality Vision International 850 Hudson Ave Rochester,NY 14620 Phone: 585-544-0450 x300 * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * Please report email problems to: [email protected]<mailto:[email protected]> QVII MIS/IT Dept - We do what we must because we can. "Thank you for helping us help you help us all." * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * *
