I'm trying to use HTML templates to make responding to tickets easier for my users. I'm having a problem creating a link to generate an email. The code I have is:
<tr><td>You have the ability to <a href="mailto:{$Ticket->QueueObj->CorrespondAddress}?subject=[{$Ticket->QueueObj->SubjectTag || $rtname} #{$Ticket->id}]">update this ticket via email</a>.</td></tr> This always will generate a new ticket. If I add the in front of the #{$Ticket->id}, that at least puts the space in but same results. I've tried adding an "RE: " in front as well, and it still causes a new ticket. If I do a Reply from the Autoreply email I get when the ticket is created, strip off the subject & just leave the queue tag the ticket gets updated correctly. What am I doing wrong? Stephen J. Cena Supervisor/Systems Administrator - MIS/IT Dept Quality Vision International 850 Hudson Ave Rochester,NY 14620 Phone: 585-544-0450 x300 * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * Please report email problems to: [email protected]<mailto:[email protected]> QVII MIS/IT Dept - We do what we must because we can. "Thank you for helping us help you help us all." * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * *
