I don't believe that the $Organization value is displayed anywhere in RT's interface. The value affecting the top-right corner is $rtname. This can be changed without breaking all existing ticket links.
Making a localised modification to the page template element responsible for that top-right corner is another alternative. Different subject tags per queue are managed within RT's admin interface (Admin > Queues), not RT_SiteConfig.pm. These take plain text, not regexes, as they specify what should be going out. The only remaining concern is what should happen if someone sends mail to RT with old subject tags. Given an email with a subject containing "[XXX #1234]", RT will only associate that email with ticket #1234 if it knows that XXX belongs to that particular RT instance. If not, RT will ignore the ticket number and generate a new ticket instead. That's where $EmailSubjectTagRegex comes in. If you're not worried about old emails being replied to and generating new tickets, no further action is required. Otherwise, construct a regex that matches all old and new possibilities for XXX above, assign it to $EmailSubjectTagRegex in RT_SiteConfig.pm and then restart RT. On Wed, 25 Feb 2015 at 23:39 Fredrik Rambris <fredrik.ramb...@cdon.com> wrote: > Our RT instance has grown out of just IT department and I want to > rebrand it. > > I cannot find a lot of info about how this works in the documentation > > Where is $Organization used other than in the top right corner? Why will > my existing tickets break if I change it? > > If I want to have different subject tags in queues, what should be in > config? Must I use regexes or does it just speed up things? > > > -- > Fredrik Rambris <fredrik.ramb...@cdon.com> > CDON IT > Google Talk: fredrik.ramb...@cdon.com > Telefon: 0700-807 626 > PGP: 01C1 B593 3394 3739 168F 37BB BD20 7D3A 54AB 5A3A > > [CDON.COM] <http://www.cdon.com> >
